Healthcare E-Commerce Testing at Scale: Testrig’s Success Story with a Leading U.S. Marketplace

• Comprehensive UI & Functional Testing: Perform end-to-end validation of all critical user journeys (product search, checkout, order tracking, account management, etc.) across desktop and mobile web browsers.  

• Regression Testing Automation: Establish a robust UI regression suite to safeguard existing functionality during feature updates and releases.  

• Enhanced Navigation & User Experience: Ensure seamless and consistent navigation across the main platform and subdomains with responsive UI behavior.  

• CI/CD Integration: Enable automated test execution through Bitbucket pipelines, supporting on-demand regression runs and continuous validation.  

• Salesforce OMS (SOM) Validation: Verify order lifecycle workflows, backend processing, and integrations within the SOM (OCI) environment.  
• Team Communication: Facilitate real-time test result sharing and collaboration through Slack.  

• Difficulty in validating the application quickly before releases, leading to delays in deployment confidence.  

• Inconsistent user experience across desktop and mobile platforms, requiring significant validation effort to ensure uniform behavior.  

• Complex navigation and session management across multiple subdomains, impacting seamless user journeys.  

• Heavy reliance on manual validation processes, making it time-consuming to verify critical functionalities.  

• Challenges in handling long and complex user flows across the platform, affecting overall validation efficiency.  

• Need for a scalable testing solution to support growing application complexity and continuous feature expansion.  

• Backend validation through Salesforce OMS (SOM) required repetitive manual steps, significantly increasing verification time and reducing overall efficiency.  

• Defined detailed test strategies, test cases, and validation workflows covering critical user journeys such as product discovery, eligibility validation, cart management, checkout, order tracking, and account updates.  

• Performed comprehensive manual testing across the main platform and subdomains, validating navigation flows, session handling, and cross-domain integrations.  

• Conducted initial validation of Salesforce OMS (SOM) workflows, including order creation, processing, and status transitions within the OCI-backed environment.  

• Automated key user journeys including product search, add-to-cart, checkout, order tracking, and account management across both desktop and mobile browser scenarios.  

• Integrated the automation suite with Bitbucket Pipelines to enable on-demand execution of regression tests.  

• Leveraged parallel execution across multiple browser and device configurations to significantly reduce execution time.  

• Generated detailed reports with logs, screenshots, and failure insights, providing clear visibility into application quality.  

• Enabled real-time notifications to accelerate issue tracking and resolution.  

• Implemented artifact compression mechanisms to optimize storage usage for screenshots and videos while preserving essential debugging data.  

• Designed dedicated test suites to verify shared components such as global navigation, persistent carts, user sessions, and checkout consistency.  

• Ensured consistent and responsive behavior across devices and screen sizes.  

• Executed full regression suites via Bitbucket pipelines, enabling centralized reporting and continuous validation across the platform ecosystem.  

• Extended automation scenarios to validate frontend and backend integrations, including Salesforce OMS workflows.  

• Extended automation coverage to validate Salesforce OMS workflows, including order lifecycle, status transitions, fulfillment flows, and system integrations.  

• Enabled on-demand pipeline execution to run comprehensive regression suites covering UI, navigation, and backend validation scenarios.  

• Enhanced reporting and notification mechanisms to provide real-time visibility into execution results, supporting faster debugging and decision-making.  

This approach significantly reduced QA cycles, improved release confidence, and ensured consistent quality across both frontend and backend systems.

• Product Catalog & Eligibility  

• Product Search & Discovery  

• Cart & Checkout Experience  

• Order Management (Salesforce OMS – SOM)  

• Payment Processing  

• Cross-Subdomain Navigation  

• Content & UI Validation  

• Test Reporting & Observability  

• Playwright – UI automation for web (desktop & mobile scenarios)  

• Bitbucket – Version control and pipeline-based test execution and On-demand execution of automated regression suites 

• Allure Reports – Detailed reporting with logs, screenshots, and insights  

• JIRA – Test management, defect tracking, and collaboration  

• Slack – Real-time notifications and team communication  

• Salesforce OMS (SOM) – Backend order management validation (OCI environment)  

• Faster validation cycles through on-demand automated test execution  

• Early detection of UI and functional issues via regression automation  

• Improved release confidence with consistent quality checks  

• Enhanced visibility through detailed reporting and real-time notifications  

• Reduced manual testing effort and optimized QA processes  

• Improved collaboration across QA, product, and development teams  

• Reliable validation of end-to-end user journeys and backend workflows  

• Scalable and maintainable automation framework supporting ongoing platform growth